Who we are
At Valley Home Healthcare, we are committed to protecting your privacy and safeguarding the personal information you provide when visiting our website or using our services. This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with applicable federal and Nevada state laws.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, request services, complete forms, or communicate with us, we may collect:
- Full name
- Email address
- Phone number
- Mailing address
- Information related to healthcare service inquiries
- Any other information you voluntarily provide
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of access
- Website usage statistics
2. How We Use Your Information
We use your information to:
- Provide and maintain our home healthcare services
- Respond to inquiries and requests
- Schedule consultations and appointments
- Communicate regarding services and updates
- Improve our website and customer experience
- Comply with legal and regulatory obligations
- Protect the security and integrity of our website
The information collected is used solely to provide requested services and maintain communication with you.
3. Text Messaging and SMS Communications
If you choose to communicate with Valley Home Healthcare via SMS or opt into text messaging:
- You may receive appointment reminders, service updates, and customer support communications.
- Message and data rates may apply.
- Message frequency varies based on your interactions with us.
- You may opt out at any time by replying STOP.
- You may reply HELP for additional assistance.
No mobile information, text messaging originator opt-in data, or consent information will be shared with third parties or affiliates for marketing or promotional purposes.
4. Disclosure of Information
Valley Home Healthcare does not sell, rent, or share personal information with third parties for marketing purposes.
We may disclose information only under limited circumstances, including:
- With your explicit consent
- To comply with legal obligations, court orders, or governmental requests
- To protect our legal rights and interests
- To prevent fraud or unlawful activity
- During a business transfer, merger, or acquisition
We may also share aggregated, anonymous information that cannot identify individual users.
5. Healthcare Information
If you become a client of Valley Home Healthcare, certain health-related information may be collected and maintained in accordance with applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) and other applicable federal and Nevada regulations.
Protected Health Information (PHI) is handled separately under our healthcare privacy practices and legal obligations.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Enhance user experience
- Remember user preferences
You can manage cookie settings through your browser. Disabling cookies may affect website functionality.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is 100% secure.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce agreements
After retention periods expire, information is securely deleted or anonymized when appropriate.
9. Nevada Privacy Rights
Residents of Nevada may have certain rights regarding the collection and use of their personal information under applicable Nevada privacy laws.
You may contact us regarding:
- Access to your personal information
- Corrections to inaccurate information
- Requests concerning data use
- Questions about our privacy practices
10. Children’s Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children without appropriate parental consent.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.
12. Your Rights and Choices
You may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of certain information
- Opt out of certain communications
- Withdraw consent where applicable
To exercise these rights, please contact us using the information below.
13. Contact Us
If you have questions regarding this Privacy Policy, please contact:
Valley Home Healthcare
Address: 7390 W Sahara Ave Suite 230 Las Vegas, NV 89117
Office Telephone Number: (702) 888-1386
Email: valleyhhcnv@gmail.com
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page along with an updated effective date. Continued use of our website after changes become effective constitutes acceptance of the revised policy.